WRITTEN BY JARED CORREIA
In almost every instance where a legal service is provided, consumer expectations won’t be met. Can selling a law subscription close the justice gap?
A lot of lawyers and law-related personalities talk about the “justice gap” — the notion that there is a massive unmet need for legal services. Cue: Much puzzlement about how to solve said JUSTICE GAP (ALL CAPS).
But the gap between lawyers and clients is even more massive than most lawyers acknowledge, and then most consumers of legal services understand.
“The fact is, there has almost always been a massive gulf between what lawyers think they know about what consumers want from them and what consumers actually want.”
In almost every instance where a legal service is provided, consumer expectations won’t be met.