Hearing the Client: Smart Feedback Strategies for Mid-Size Firms

“Client feedback isn’t optional, it’s your competitive edge.”

If you’re not actively gathering client feedback, you’re missing a major business development opportunity.

In this episode, Jason Broomfield and Mike Mellor explore how thoughtful feedback programs can give mid-size law firms a competitive advantage.

They unpack common roadblocks, share tips for building partner buy-in, and highlight why real conversations—not just surveys—drive the most valuable insights.

Whether you’re starting from scratch or refining your approach, this episode delivers practical advice to turn feedback into firm-wide impact.

Meet Mike

Mike Mellor is the President and Founder of 742advisors, where he helps build systems and processes that help firms to earn new business.

A former CMO at an AmLaw 200 firm, Mike brings over 20+ years of experience in helping law firms, Big 4 firms, and financial services firms to win more with fewer resources.

He can be reached at michaelmellor@742advisors.com, or follow 742advisors on LinkedIn.