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“Client feedback isn’t optional, it’s your competitive edge.”
If you’re not actively gathering client feedback, you’re missing a major business development opportunity.
In this episode, Jason Broomfield and Mike Mellor explore how thoughtful feedback programs can give mid-size law firms a competitive advantage.
They unpack common roadblocks, share tips for building partner buy-in, and highlight why real conversations—not just surveys—drive the most valuable insights.
Whether you’re starting from scratch or refining your approach, this episode delivers practical advice to turn feedback into firm-wide impact.
Meet Mike
Mike Mellor is the President and Founder of 742advisors, where he helps build systems and processes that help firms to earn new business.
A former CMO at an AmLaw 200 firm, Mike brings over 20+ years of experience in helping law firms, Big 4 firms, and financial services firms to win more with fewer resources.
He can be reached at michaelmellor@742advisors.com, or follow 742advisors on LinkedIn.
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