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Resources
Rethinking client experience for law firms
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Client experience has become a priority for law firms, running through every stage of the client journey and shaping long-term growth and loyalty.
Join Anna Izbicki, Client Service Director at Fladgate, Laura Masters, Professional Services Business Development Lead at Clyde & Co, and Simon Agar, Senior Business Development Manager at Slaughter and May, for a panel discussion on what client experience means in modern law firms and how to build it into your firm's strategy.
In the session, our speakers will discuss:
- What client experience means in a legal context and how it goes beyond traditional client service
- Why client experience has become a priority as competition and AI reshape the legal market
- Who should own client experience across the firm, and how marketing and BD can lead
- How to map the client journey and move from reacting to client needs to anticipating them
- Where technology and AI help, and how to use them to give teams more time for client relationships
Ready to transform your firm's growth?
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