A Client feedback program is the cornerstone of a client- and service-oriented culture and an institutional approach to service delivery and client satisfaction. It will also uncover unmet client needs and thus naturally lead to new business opportunities.
Whether your client feedback program goes for electronic surveys, virtual calls, or in-person, on-site visits, you will need a shared platform to plan and execute your program. As all accounts, client contacts, and related underlying engagement are automatically captured, Nexl is the ideal platform that will facilitate and accelerate your client feedback program.
